STORE POLICIES

Delivery & Returns

SHIPPING & DISPATCH

Kenya & Regional Delivery

All orders within Nairobi are dispatched via private courier within 24 to 48 hours following payment verification. Regional deliveries across Kenya arrive within 2 to 4 business days. [Placeholder policy text: delivery rates calculated at checkout; international shipping schedules to be confirmed by founder].

POLICY & HYGIENE

Return & Exchange Conditions

Due to hygiene and health regulations regarding human hair products, we accept returns or exchanges strictly on unworn, unopened bundles with all original security seals and tags fully intact. [Placeholder policy text: claims must be lodged within 7 days of delivery receipt via WhatsApp or email].