TRANSPARENT POLICIES

Delivery & Returns

We handle every order with care from Nairobi. Please review our shipping schedules and return guidelines below.

Delivery Policy

At ALEKKI, every order is handled with care to ensure your hair meets our standards of quality.

Made for You

Every ALEKKI order is sourced specifically for you to maintain our quality standards.

Delivery Timeline

Please allow up to 7 days for your order to be fulfilled and delivered after your payment has been confirmed. We work to get your order to you as quickly as possible while maintaining our quality standards.

Order Confirmation and Updates

Once your payment has been received, you will receive confirmation of your order. We will keep you informed of your order's progress and provide delivery or tracking details when available.

Delivery Details

Please ensure that your delivery address and contact number are correct when placing your order. If you need to update your details, contact us as soon as possible.

Delivery fees, where applicable, will be communicated before you complete your purchase.

Need Assistance?

For questions about your order or delivery, contact us through our official ALEKKI WhatsApp or email address. We're happy to help.

Return Conditions

Due to the nature of our products, we do not accept returns or exchanges for change of mind or incorrect length selections.

If your order arrives damaged, defective or incorrect, please contact us within 24 hours of delivery with your order number and clear photos. We will assess the issue and arrange an appropriate resolution.

For hygiene reasons, installed, worn, washed or altered hair cannot be returned, except where required by applicable law.