Privacy Policy

Who we are

ALEKKI is an online store selling hair extensions, based in Kenya. When you browse our website or purchase our products, we act as the data controller of the personal information you share with us.

What we collect

We collect information that you provide directly to us, as well as basic data generated automatically during your visit:

• Order details: Your name, email address, phone number, delivery address, and order contents provided when completing a checkout.
• Communications: Messages and enquiries you send through our contact form, direct email, or WhatsApp support channels.
• Account credentials: Your name, email address, and login preferences if you choose to create an account with us.
• Technical data: Basic information your browser shares, such as device type, browser version, and standard server log data necessary for site reliability.

How we use it

We use your personal information solely for transparent and practical store operations:

• To prepare, process, and deliver your orders to your specified address.
• To communicate with you regarding your purchases, shipments, or customer support questions.
• To manage and maintain your online customer account.
• To ensure store security, mitigate fraud, and maintain platform stability.
• To send marketing updates or newsletters only if you have explicitly opted in to receive them.

Payments

All electronic payments are handled directly by our certified payment service providers. ALEKKI does not see, collect, or store your full payment card numbers or sensitive financial credentials on our servers.

Sharing your data

We never sell or rent your personal information to third parties. We share information only with trusted delivery couriers and payment or technical service partners to the extent strictly necessary to fulfil your order and operate this site.

Keeping your data

We retain your personal information only for as long as needed to complete your transactions, provide customer support, and meet legal, tax, and accounting compliance obligations.

Your rights

In accordance with Kenya's Data Protection Act, 2019, you have the right to access the personal information we hold about you, request corrections to inaccurate data, or request that your details be deleted when no longer required for legitimate business or legal purposes.

Cookies

This website uses essential session cookies that are technically necessary for core site functions, including maintaining your shopping cart across pages and managing account sign-in sessions.

Changes to this policy

We may update this policy periodically to reflect changes in our operational practices, customer service offerings, or relevant legal requirements. Any updates will take effect upon publication on this page.